How do I login?
To login to the knowledge base, click the Login link in the upper-right corner
of your browser window. From there you enter your username and password.
If you would like to automatically log you in each time
you visit, click on the checkbox next to Remember Me. (Note: You must have
cookies enabled for this feature. Your login information will be encrypted and
stored in a cookie.)
What do I do if I forgot my password?
If you can not remember your password click on the "Forgot your password?" link
from within the Login box. From there you will be presented with a page that will send
an email with instructions on how to reset your password.
Your Control Panel
After logging in to the server using your user account you may click
on Your Control Panel to view and edit your settings such as watches and general
settings.
Your Control Panel displays up to six tabs:
General Settings - Allows editing of general viewing preferences such as
default number of knowledge base documents per page and preferred time zone.
Your Profile - View and change your personal information and it's visibility to
other users of the knowledge base. From this tab you may also change your password.
Forum Watches - Maintains a list of all categories, forums, threads or users
on which you have placed a Watch. From this tab you may
specify whether you would like to receive email alerts for certain watches,
as well as save and delete watches if a watch is no longer relevant.
Knowledge Base Watches - Maintains a list of all knowledge base categories and documents
on which you have placed a Watch. From this tab you may
specify whether you would like to receive email alerts for certain watches,
as well as save and delete watches if a watch is no longer relevant.
Recommendations - Use this tab to keep track of all the
recommendations you may have made. This tab is only visible
if recommendations have been enabled by the system administrator and you have permissions
in at least one category to create a recommendation.
Documents - Use the this tab to keep track of all the
documents you may have created. This tab is only visible
if you have permissions in at least one knowledge base category to create a document.
Changing your password
If you wish to change your password you will need to login and visit the "Your Profile"
tab in your Control Panel. Within that panel is a form to change your password.
Updating your email address
If you wish to change your email address you will need to login and visit the "Your Profile"
tab in your Control Panel. Within that panel is a form to change your personal information,
including your email address.
How do I set my profile and view other user profiles?
To create or update your profile, click on
Your Control Panel. Your profile, forums
preferences and watch settings may be set from here. To edit these
settings, fill in your updated information, then click
Save.
To view the profile for any user who has posted to the forums,
click on their username wherever you see it as a link. You can also
search for their username or ID using the search feature.
What are discussion forums?
Discussion forums allow you to share ideas, opinions and
information quickly and easily. Organized by topics in an
easy-to-follow format, discussion forums are designed so you can
quickly locate information, find other knowledgeable users and
participate in conversations.
How is forum content organized?
The forum content in Jive Integrated Server is structured as follows:
Forum Categories: Categories represent a collection of
forums as well as other categories. Often, categories are used
to organize forums into a tree structure so members can find
the right discussions more easily.
Forums: Forums are the areas where individual
discussions take place as a listing of topics.
Topics: Topics (also known as "threads") are the
discussions that consist of one or more messages displayed as a
list, or in a tree structure of messages and their replies.
Messages: Messages are the individual discussion posts
made by community members.
Replies: Message replies are posts in response to
other messages and are organized in a flat or threaded mode.
Do I have to be registered to use the forums?
The community administrator may require you
to register in order to view, post or reply to messages. Some
forums may be open for posting without registration. To register,
just click on Create a New Account and fill in the
appropriate information.
How do I create a topic or post a reply?
To start a new topic, choose the appropriate
forum and select Post New Topic. Type your topic header in the subject line and
type a message in the message box. Before you are about to post, you can spell
check your message
by clicking on Spell Check. You can also choose to
watch the topic (which will add it to you watch list, and allow you
to receive email notifications when new posts are made) by clicking
the Watch This Topic box.
When you are satisfied with your message, you can preview your
message to see how it will appear when posted by clicking on
Preview. Or you can post your message without
previewing it by clicking Post Message.
To post a reply to a topic, select the reply icon
next to the message you would like to reply to. If you want to
respond to specific text from the original message, click on
Quote Original, and that will add the text from
the original post in your message.
How do I search the forums?
From the main page of the discussion forums, type your term(s) into the
search box, select which forum(s) you want to search, and click the Go icon.
When you are in a Forum page, you can click on Search
Forum to use an advanced search page where you can narrow
your search by specifying a date range or filtering by username.
What are watches?
A watch notifies you if the topic, document or category you are interested in has been updated.
Watch notifications are sent via e-mail. Note that you must be logged in to use watches.
To add a document to your watch list, click on the Watch Category or Watch Document
link at the top of the page. Click on Stop Watching to end the email notifications.
After 30 days, inactive watches automatically expire.
To see the current list of documents you are watching, click on Your Control
Panel. From this screen you can choose to receive email notifications when new
documents are created or updated. Just click on Email Alert checkbox next to the
watch for which you want to be notified.
You can delete a watch by clicking in the Delete check box for the watch you
want to delete, then clicking the Delete button.
How can I format the text of my posts?
To format your message text, there are three buttons
for Bold, Italics and Underline. Clicking on these buttons will add tags
to the message field.
For example, typing: "This is [b]bold[/b] text, and this is
[i]italicized[/i] text" will appear as "This is
bold text, and this is italicized text"
once you post the message.
How do I check the spelling of my message?
To check the text of your message for proper
spelling, just click Spell Check on the
post screen.
If our spell check dictionary doesn't recognize a word in your
message, it will appear in a box. You can correct it yourself by
simply typing over what is displayed. If the dictionary has any
suggestions, you will be able to see them in the suggestion box.
To choose one of the suggestions, simply select the suggestion
you'd like to use and click on the Change button
for each of the words you would like changed.
When you are finished checking your entire message, click on Post Message to
save your changes and post the message with your spelling corrections. If you
want to continue editing your message, hit Go Back or Edit to return to the post
message area.
What is the Knowledge Base?
The Integrated Server contains a variety of methods that make it easy for you to
locate the latest knowledge base information. Methods include:
Browsing by categories
Dynamic portlets that highlight the latest information on popular, recent and
featured documents
Sorting results lists by relevance, rating, date and content type
Watches that proactively notify you when a specific document or category
has been updated
A comment system to allow for specific feedback on a document
A rating mechanism that gives you the ability to provide feedback on how
useful a particular document is
What are documents?
A document in the knowledge base contains the actual information. Depending on the context,
you can think of it as an article, tech note, etc.
What are recommendations?
A recommendation is a way for uses who do not have permissions to create a document in the
knowledge base to recommend a new document. The recommendation will be reviewed by the knowledge
base administrators who can approve it as is to become a new kb document, reject it with comments,
or move the recommendation to a another category that may be more appropriate.
What are comments?
A comment is a way to followup on a knowledge base document with information particular to the
document. For example, if a document talks about a product bug workaround, a comment may as for
clarification on a particular detail of the document or suggest another perhaps simpler
alternative workaround.
How do I browse documents by category?
The browse by category page facilitates navigation to information based on
general areas such as products or discipline. Selecting a specific category
displays a page with documents arranged according to importance as determined
by the category administrator.
While browsing by category users have the following options:
Sort the comprehensive listing by last modified, rating, title and content type.
---> Sort details
Go back to previous pages via the "cookie crumbs" navigation bar
beneath the Knowledge Base heading at the top of each page.
Watch the category
What are keywords?
Keywords are individual words that are used by the search engine to help
users find the documents they are looking for. Each document has a set of keywords
that are defined when the document is created which show up in a pulldown on the
search page directly beside the search query text field.
What are recent documents?
The main Integrated Server page contains a dynamic portlet listing the 5 most
recent documents across all categories.
What are popular documents?
The main Integrated Server page contains a dynamic portlet listing the most
popular documents. The popularity of a document is determined by a formula
based on the weighted average of # hits, average rating and age.
What are featured documents?
The main Integrated Server page contains a portlet featuring documents of particular
importance. Featured documnts may be related to recent news, upcoming special
events or critical software updates such as service pack or feature releases.
How so I sort documents?
A Sort option is presented on the results page after conducting a search or
clicking on the View All link for a particular category. The Sort By button
provides the ability to sort documents by the following:
Relevance - expressed as a percentage, it serves as a general indicator
as to how useful a document will be based on how closely the search terms
matched text contained in the documents's main body, title, keywords and other
fields. This is the default sort value for search results.
Rating - the mean rating taken from documents that have been rated as
Exceptional, Above Average, Average, Below Average, Poor.
Last Modified - displays documents in order with the most recent ones at the top of
the list and the older documents towards the bottom.
Title - displays documents in alphabetical order as sorted by the title.
Type - sorts documents by their classification. Each type can
be identified by an icon to the left of the title.
What is a document's rating?
At the bottom of each document page a form exists where you can rate the document's
usefulness. Users are encouraged to rate each document as to whether you found
it Exceptional, Above Average, Average, Below Average or Poor.
